FAQ’s

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LI-ION Battery Motors

Is the customer required to remove the motor from the blind to charge it?

No, the motor can be charged while installed. Simply plug in the charger to the connector at the motor head.

For an overview of the Otto motorized systems line, refer to our Otto Home Control Systems Brochure.

How long does the motor take to charge?

First charge: 6 hours. Subsequent charger should also last 6 hours.

What do the red/green lights on the charger mean?

A red light comes on to signify fast charging of the battery. After fast charge is done, the light turns green and the remaining 3-hour charge becomes a trickle charge, optimizing battery performance.

Can I overcharge the battery by leaving the charger on too long?

The motor/battery both have integrated overcharge protection circuits. This means that the battery will limit the charge it will accept if plugged in longer than necessary.

Can I leave the charger on the motor indefinitely?

The charger can be left plugged into the motor longer than a charging cycle requires. This makes the motor into a hard-wired solution, with a battery backup.

How long will the battery last before it needs to be re-charged?

It depends on the motor model and the size/ weight of the shade. Generally, the target is 500 up/down cycles. The Otto Home Control app will indicate when the motor battery is low and in need of recharge.

Why does my motor beep 10 times when in use?

The battery in the motor is in need of recharging.

  • Recharge with the AC adaptor that came with the blind.
  • Check the connection and positioning of the solar panel.
Does the motor battery ever need replacing?

No, the battery is designed for the full life of the motor.

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Programming

Why am I unable to pair the remote to the motor?

The pairing is a sequence that has a time limit. When you press and hold the P1 button until the motor jogs one time, you must then press and hold the STOP button on the desired transmitter/ channel within 4 seconds, and the motor will jog twice and beep to confirm that it is paired.

How do I set limits?

When programing a motor for the first time, after it is paired to a channel, you should first check direction. To change direction, press UP and DOWN simultaneously. Then set limits. Adjust your top limit position, then press UP and STOP until the motor jogs and beeps. Then move the shade to the bottom position and adjust its position to where you want it to be. Press DOWN and STOP and the motor will jog and beep, to confirm the limit. Then, the motor is programed and will run as normal.

My limit position needs to be adjusted. How do I do that?

Move the shade to somewhere near where you want the limit to be. For the top limit, press and hold UP and STOP until the motor jogs, and release. The motor will be in step mode and you can adjust the position, as you prefer. Then press and hold UP and STOP and the motor will jog and beep to signal that it has recorded that limit. Follow the similar procedure to adjust the bottom limit. Press DOWN and STOP.

Please note that it takes longer to open the limit, than it does to close it. This is intentional.

Why am I unable to set the limits? The motor will jog and pair, but I can’t set the limits?

Most likely, you have a locking remote control. When it is locked, you cannot access multi button functions. The locking remote is used to prevent unintended changing of motor limits. Inside the battery compartment, there is a button that is painted black. Pressing that button while looking at the display will show the transmitter’s current state. L for locked and U for unlocked. It is recommended that the remote be locked, after all motors have been programed and set. This will prevent any inadvertent changing of the limits.

I cannot set limits on a single motor [multiple motors respond].

Reason: multiple motors are paired to the same channel.

  • Always reserve an individual channel for programing functions
  • SYSTEM BEST PRACTICE- Provide an extra 15 channel remote on multi motor projects for the installer. That provides individual control dedicate to each motor for programing purposes.
  • Place all other motors into sleep mode [refer to P1]
Why does a motor “LOSE” its limits?
  • The battery is dead.
  • Someone accidentally reset the motor to factory settings.
How can I change directions? My motor is programmed with its limits, but when I push the UP button, it goes down.

Before limits are set, motor direction can be changed by pressing and holding the UP and DOWN buttons simultaneously, until the motor reacts. If the limits have been set, the direction can be changed by pressing and holding the P1 button until the motor jogs 3 times.

Can you hide channels that are not in use?

Yes, on a multi- channel remote, they can be adjusted to show the amount of channels in use; e.g. if there are 8 motors on the job you can select it to be an 8 channel remote. See Instructions.

What is channel 0 for?

All motors that are programed to the same remote, automatically respond to channel 0. For example, on channel 0, pressing the up button will move all blinds that are programmed to that remote up.

Why can’t I program another channel to my motor? I was able to pair the motor to the first transmitter, but I can’t get it to pair to the next channel.

Before a motor can accept programing from another channel or transmitter, the limits must be set so that the motor is in normal operational mode.

Solar Panel

Will the solar panel keep the battery fully charged?

The solar panel will harvest enough energy to regenerate for 2 cycles per day, where a cycle is a full rotation of the blind; once up and down. This has been tested in the worst-case conditions with the panel being south facing, in indirect light and behind glass. When the panel is north facing in direct sunlight, the results will be even better.

For an overview of the Otto motorized systems line, refer to our Otto Home Control Systems Brochure.

Is the customer required to remove the motor behind the blind to charge it?

No, the motor is charged while installed.

My motor is attached to the solar panel, but the battery goes flat.

There is insufficient charging from the solar panel. Ensure that the solar panel is receiving adequate sunlight- check connection and orientation of the solar panel.

Otto Interior Sun Sensor

How many motors can the interior sun sensor handle?

As long as the motors have not exceeded the amount of control devices they can memorize (typically 30) and all motors are within range of the sensor (typically 100 ft.) or up to 650 ft. open space. The interior sun sensor can handle unlimited motors.

For an overview of the Otto motorized systems line, refer to our Otto Home Control Systems Brochure.

For more information, see the Otto Home Control Systems Brochure:

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Otto™ Home Control offers innovative, simple to use window-covering motorization for the ultimate experience in reliability, technology and control.

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